MANAJEMEN PEMASARAN BISNIS DIGITAL

Authors

Arafat Alhally; Aris Ariyanto; Fadli Muhammad Athalarik; Mulyani Mulyani; Talitha Gustiyana; Sahara Maghfiroh; T. Meldi Kesuma; Bethani Suryawardani; Instianti Elyana

Keywords:

Manajemen, Pemasaran, Bisnis, Digital

Synopsis

Buku ini membahas secara komprehensif konsep, strategi, dan implementasi pemasaran di era transformasi digital yang ditandai oleh perkembangan teknologi, perubahan perilaku konsumen, serta meningkatnya persaingan bisnis. Pembahasan diawali dengan pengenalan konsep dasar pemasaran bisnis digital, perbedaannya dengan pemasaran konvensional, karakteristik ekosistem digital, serta pemanfaatan teknologi seperti kecerdasan buatan (Artificial Intelligence), big data, media sosial, dan otomasi pemasaran dalam menciptakan nilai bagi pelanggan. Selain itu, buku ini mengajak pembaca memahami bagaimana organisasi dapat membangun keunggulan kompetitif melalui pendekatan pemasaran yang berbasis data, adaptif, dan berorientasi pada pengalaman pelanggan.
Selanjutnya, buku ini menguraikan berbagai strategi pemasaran digital yang relevan dengan kebutuhan dunia bisnis modern, mulai dari segmentasi, targeting, dan positioning (STP), content marketing, search engine optimization (SEO), search engine marketing (SEM), media sosial, influencer marketing, customer relationship management (CRM), e-commerce, hingga pengelolaan reputasi digital. Pembahasan juga mencakup aspek etika dan regulasi pemasaran digital, perlindungan data pribadi, pengukuran kinerja melalui Key Performance Indicator (KPI), dashboard pemasaran, analisis Return on Investment (ROI), serta pemanfaatan analitik digital sebagai dasar pengambilan keputusan yang lebih efektif dan terukur.
Disusun secara sistematis dengan pendekatan akademik yang aplikatif, buku ini dilengkapi dengan ilustrasi, contoh implementasi, studi kasus, rangkuman materi, serta latihan evaluasi yang membantu pembaca menghubungkan teori dengan praktik di lapangan. Oleh karena itu, buku ini sangat sesuai digunakan sebagai referensi bagi mahasiswa, dosen, peneliti, praktisi pemasaran, pelaku UMKM, wirausahawan, maupun profesional yang ingin meningkatkan kompetensi dalam merancang dan mengelola strategi pemasaran bisnis digital yang inovatif, berkelanjutan, dan berorientasi pada kebutuhan pasar di era ekonomi digital.

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References

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August 4, 2026

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978-634-317-167-6

How to Cite

Alhally, A., Ariyanto, A., Athalarik, F. M., Mulyani, M., Gustiyana, T., Maghfiroh, S., Kesuma, T. M., Suryawardani, B., & Elyana, I. (2026). MANAJEMEN PEMASARAN BISNIS DIGITAL. Widina Media Utama. https://doi.org/10.59818/wze7tk75